Reference

Your Data Stays Yours on 555ff

One policy covers your whole account — every bKash deposit, every sign-in from Dhaka, every table or slot you open.

bKash, Nagad, Rocket paymentsCookie choices you setAccount data on requestSupport chat in Bangladesh
555ff Your Data Stays Yours on 555ff
REACH ACCOUNT HELP

Where to Send a Privacy Request

Privacy requests go to the same team that answers account questions, so you are not passed between desks. Sign in, open Help from your account menu, and start a thread — your account number and recent bKash or Nagad activity load with it, which saves a round of back-and-forth. Prefer to write instead? Send a message from the mobile number registered on the account. That is how we confirm a request is really from you before we release, correct or remove anything.

Privacy chat in your account Open Help from the signed-in account menu and start a thread. Your account ID and last bKash, Nagad or Rocket transfer attach on their own, so we answer the actual request first time.
Correction and deletion asks Want a wrong birth date fixed or the account closed? Raise it in the same thread. We confirm it is you, make the change, and tell you which records local rules still require us to keep.
Cookie and device queries Unsure which cookies your phone accepted? Ask and we will explain what each one does — keeping you signed in, holding your language choice, or measuring how a page loads on a mobile network.
COOKIES AND SECURITY

How We Guard Your Wallet Records

Everything on this page describes how the account actually behaves, not a promise written for a footer. Stored payment references exist for one reason: to tie a bKash, Nagad or Rocket transfer to the person who sent it. Session logs exist to catch the sign-in that is not you. When you ask for a copy, a correction or a deletion, a person reads it, checks the request against your registered mobile number, and replies in the same thread with what was done.

Details we store

We hold your name, mobile number, date of birth and payment references so a bKash or Rocket transfer matches your account. Server logs from a cricket session help us trace a deposit that never landed.

Cookies we set

A short list: sign-in state, language, and page-load measurement. No ad-tracking scripts follow you to other apps. Clear or block cookies in your phone browser and sign-in will ask for the one-time code each time.

Sign-in checks

Your password and the one-time code sent to your mobile are the two keys here. We log failed attempts and device changes; if a session looks wrong we hold it until you confirm it in chat.

Deletion and copies

Closed accounts keep what payment and legal rules require; the rest goes on our removal cycle. Ask in chat for a copy of your data, a correction, or deletion, and we work through it with you.

Questions We Get About Your Data

Data questions land in our chat regularly, and the same handful keep coming back. Below are the six we handle in the queue: what sits in your profile, who sees a bKash number, how to switch cookies off, and what survives after an account closes. If your own case is not here, send it through the chat inside your account and a person picks it up.

Your registration details — name, mobile number, date of birth — the bKash, Nagad or Rocket number you pay from, and logs of when and how you sign in.

Yes. Ask from the chat inside your signed-in account. We check the request against the mobile number on file, then send back what we hold in writing.

Only with the payment partner that processes that transfer, and with authorities if a lawful order arrives. We do not sell contact lists or pass your number to outside advertisers.

Your phone browser lets you block or clear them. Sign-in state and language choice sit in cookies here, so blocking all of them means typing the one-time code on each visit.

Payment records tied to completed transfers stay for the period local rules set. Anything else tied to your profile is removed, and you can ask us to confirm the deletion in writing.

Message us in chat straight away. We lock the session, send a fresh one-time code to your mobile, and walk you through what changed on the account and what to check next.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.